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Read what people are saying
about Precision Overhead Garage Door

Precision Overhead Garage Door of Lakeland, FL
has received 28 reviews, averaging 1.00 Stars:
1 2 3 4 5
Review:

I am shocked at how much this cost - now that I got an earful from my son and I did my own research and called other companies. I was completely taken advantage of since I didn't know what this would normally cost. So ridiculously upset with myself that I assumed this company would treat me fair and not just someone to take advantage of. I would call around and NOT use this company.

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A Response from: Jim Rapp

Thank you for taking the time to speak with me today regarding your experience. We are thank full you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)

Bryan Stewart Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Repair Technicians: Bryan Stewart
Review:

Been a customer for 4+ years. Called them out because spring broke. They came out and recommended springs to be replaced and bearings. They did the exact same thing 4 years ago for 640.00. Well this time quoted 1400.00. I paid them 53.00 service fee and Called someone else (Felix with Garage Home Pros 3212000727). I showed him the estimate. He replaced everything with same parts that Precision quoted for 480.00. I will never call/use Precision again. I own 4 businesses and understand different prices with different companies, however over 900.00 difference is insane.

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A Response from: Jim Rapp

Thank you for taking the time to provide your feedback. We've been trying to reach you regarding your experience . Please reach out to us at 727-524-0001 at your earliest convenience so we can see what we can do to make this right for you.

Joshua Figueroa Service Provided:
Garage Door Repair

Product:
Springs

Repair Technicians: Joshua Figueroa
Review:

Arnold Simpson was our technician. He was very punctual even on a day after a holiday, polite and efficient. Very good service! Five stars!

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A Response from: Jim Rapp

Thank you for taking the time to provide your feedback! We see that you looked happy with your service but we see you gave us 1 star. If there's anything else you need, please feel free to contact us at your earliest convenience.

Comment from: Candice Barker

I selected 5 stars, i was very pleased with the service!

Arnold Simpson Service Provided:
Garage Door Repair

Repair Technicians: Arnold Simpson
Review:

On the website It said $0 service fee after the tech got that he tells me it's $100. I should have been told that before he arrived when I made the appt.

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A Response from: Jim Rapp

Thank you for taking the time to speak with us today about your feedback. We are glad we were able to get this resolved for you.

Mike Fanning Service Provided:
Broken Garage Door Spring Repair

Repair Technicians: Mike Fanning
Review:

The tech that came out was knowledgeable and polite but I was very specific about what I needed and that we weren't replacing an opener but installing the first one. I was told over the phone the price installed and I could use the coupon I had. Upon arrival, the tech said he would install what I was told over the phone (1/2hp opener) but It wouldn't last the year and the second car remote was an extra $48 and the bracing was another $5 and there was a trip charge of $20. I was never told there would be a trip charge and it makes no sense since he was coming to do a estimate. There isn't any charge if I say no...why should there be one if I say yes! So I did. The excuse was the people on the phone don't know a lot and you really are a repair company. Then they should. Felt like it was a bait and switch. If not your phone staff need to be better trained.

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Timothy Vaughn Service Provided:
Garage Door Opener Install

Repair Technicians: Timothy Vaughn
Review:

James was very personable and knew what he was doing! I do have a concern about the final invoice. The difference between the 3 repair options increased by $200.00 with the final invoice! I give James the highest praise for his work, but the difference in final cost will bring down my overall rating!

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A Response from: Jim Rapp

Thank you for taking the time to speak with me today. I'm glad we were able to resolve your issue. If there's anything else you need, please feel free to contact me.

Comment from: Phil Pearson

Thank you for your integrity! I appreciate the fact that I was refunded the amount in question promptly. Overall this has been a very satisfactory transaction.

James Mantsch Service Provided:
Garage Door Repair

Product:
Springs

Repair Technicians: James Mantsch
Review:

My previous experiences with precision have been great which is why I contacted them this time. However the technician that came out wasn't prepared or knowledgeable to complete the repair. He seemed more interested in selling me a new chain driven door opener to replace the belt drive that I have. I purchased a new garage door opener and had it installed for less

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Arnold Simpson Service Provided:
Garage Door Opener Repair

Repair Technicians: Arnold Simpson
Review:

Could not make the 5th star come up but your tech was awesome

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

They deserve the five star rating that I just clicked. We have used your team in the past and your team has never let us down. They are quick to respond and have done a great job every time. They are professional and very personable. I have recommended them to several neighbors and they have utilized them as well.

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A Response from: Jim Rapp

Thank you for your feedback but I do believe you selected 1 star on accident? If you have any questions or concerns, please call me at your earliest convenience.

Service Provided:
Garage Door Repair

Review:

when I talked to your operator when I called she told me for the cheap 1year springs installed was $120 each,,all fees and taxes were included... guess what she was wrong.. .also the service teck talked me into new cable drums for $50 each,,,wow,,talk about price gouging ...$5.00 drum for $50.00... then you charged me >> Shop Supplies 7% $22.75 38449 Fuel / Energy Surcharge $20.00 Job was done and fast,This is the only plus,, springs were smaller then originals and drums were also cheaper made... No I am not happy...Price gouging and additional charges

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A Response from: Danielle Kilduff

Mr. Pagano, thank you for taking the time to speak with me today. I'm hoping the resolution that we discussed is satisfactory to you. If there is anything else you need, please do not hesitate to contact me again. Thank you.

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

I was unaware that I needed a permit.

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Service Provided:
Garage Door Repair

Review:

My technician was late.

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Jimmy Johnson Service Provided:
Garage Door Repair

Repair Technicians: Jimmy Johnson
Review:

My technician was running behind.

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Service Provided:
Garage Door Repair

Review:

Not able to install door same day.

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Service Provided:
Install Garage Doors

Review:

My technician was late.

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Service Provided:
Garage Door Repair

Review:

Finished late

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Service Provided:
Garage Door Repair

Review:

They were not able to install my door the same day.

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Service Provided:
Garage Door Repair

Review:

I needed a permit for my door.

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Service Provided:
Install Garage Doors

Review:

They did not have the part I needed.

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Service Provided:
Garage Door Repair

Review:

My technician finished late.

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Jimmy Johnson Service Provided:
Garage Door Repair

Repair Technicians: Jimmy Johnson
Review:

Technician does not carry light bulbs on his truck. Had to go to store and install light bulb on my opener

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Craig Earle Service Provided:
Garage Door Repair

Repair Technicians: Craig Earle
Review:

Technician was late, arrived after window but he did complete job

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Service Provided:
Garage Door Repair

Review:

He came and did a good job but I'm not happy they didn't supply the lightbulb for the motor.

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Service Provided:
Garage Door Repair

Review:

Tech was late.

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Service Provided:
Garage Door Repair

Review:

I was happy with the outcome of my door it works better than new. The only problem I had was the appointment was 6-8 in the evening and he did not finish the job until around 9 pm. I wish he could have finished early as I work mornings.

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Craig Earle Service Provided:
Garage Door Opener Install

Repair Technicians: Craig Earle
Review:

Didn't provide the lightbulb. Otherwise got work done quickly and efficiently.

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Service Provided:
Garage Door Repair

Review:

Upset they didn't carry genie motors but they were able to fix the one I already had.

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Keith Allen Service Provided:
Garage Door Repair

Repair Technicians: Keith Allen
Review:

Very unhappy with these people. The quotes by phone were off. I wouldn't have called them out had I known what the actual charges would have been. Waste of my time.

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Service Provided:
Garage Door Repair

Product:
Rollers

Lakeland Area

(863) 940-0906

(863) 940-0906
Winter Haven Area

(863) 420-5673

(863) 420-5673
Davenport Area

(863) 734-8342

(863) 734-8342
Precision Overhead Garage Door
Office: (863) 665-3737
2614 Lakeland Hills Blvd
#4

Lakeland, FL 33805

License

License #
CRC-1329612