On may 23rd I had a new door installed. I was told the door would match the other door as I have 2 doors. The doors do not match . ???? I am at a loss at this time. R Rogers

- Roy Rogers

The garage door can open with remote but can’t close with the remote and someone has to press the key on the wall to close so I called precision garage door becoz there is a sticker on the garage door . This is our first time using this company . The technician told us he has to change the wire and change new set of sensor . I only give 1 star because I found out that the genie sensor set was charged for $242, on Amazon is only $40. I’m sure the price is set by the company , not by technician . I could still accept if the genie sensor is charged $20-$30 more but not 5 times than regular price . I feel like the company take advantage of the customer who doesn’t have knowledge . I totally understand for professional fees is $289 for changing the sensor and wire . The technician Chris is very kind and nice .

- Melantha Aye

I chose Precision because of your quick response. Your technician was courteous and worked quickly to fix my door. However, your prices are very very excessively high. Your technician did his best to sell me as many repairs whether really needed or not to raise the total bill. In the end, he gave me a discount for previous visits and also gave me a couple of rollers. I refused to buy your 10-pack of rollers for $410.00 because I found I can buy the same 10-pack for $25 on Amazon. I'll never use Precision again.

- William Martin

I am shocked at how much this cost - now that I got an earful from my son and I did my own research and called other companies. I was completely taken advantage of since I didn't know what this would normally cost. So ridiculously upset with myself that I assumed this company would treat me fair and not just someone to take advantage of. I would call around and NOT use this company.

- Barbara Turner

Thank you for taking the time to speak with me today regarding your experience. We are thank full you gave us the opportunity to make things right. If you have any questions or concerns in the future feel free to reach out to me directly :)

Been a customer for 4+ years. Called them out because spring broke. They came out and recommended springs to be replaced and bearings. They did the exact same thing 4 years ago for 640.00. Well this time quoted 1400.00. I paid them 53.00 service fee and Called someone else (Felix with Garage Home Pros 3212000727). I showed him the estimate. He replaced everything with same parts that Precision quoted for 480.00. I will never call/use Precision again. I own 4 businesses and understand different prices with different companies, however over 900.00 difference is insane.

- Terrance Shaw

Thank you for taking the time to provide your feedback. We've been trying to reach you regarding your experience . Please reach out to us at 727-524-0001 at your earliest convenience so we can see what we can do to make this right for you.

Arnold Simpson was our technician. He was very punctual even on a day after a holiday, polite and efficient. Very good service! Five stars!

- Candice Barker

Thank you for taking the time to provide your feedback! We see that you looked happy with your service but we see you gave us 1 star. If there's anything else you need, please feel free to contact us at your earliest convenience.

On the website It said $0 service fee after the tech got that he tells me it's $100. I should have been told that before he arrived when I made the appt.

- Renee Edwards

Thank you for taking the time to speak with us today about your feedback. We are glad we were able to get this resolved for you.

The tech that came out was knowledgeable and polite but I was very specific about what I needed and that we weren't replacing an opener but installing the first one. I was told over the phone the price installed and I could use the coupon I had. Upon arrival, the tech said he would install what I was told over the phone (1/2hp opener) but It wouldn't last the year and the second car remote was an extra $48 and the bracing was another $5 and there was a trip charge of $20. I was never told there would be a trip charge and it makes no sense since he was coming to do a estimate. There isn't any charge if I say no...why should there be one if I say yes! So I did. The excuse was the people on the phone don't know a lot and you really are a repair company. Then they should. Felt like it was a bait and switch. If not your phone staff need to be better trained.

- Mcconkey Rodney

James was very personable and knew what he was doing! I do have a concern about the final invoice. The difference between the 3 repair options increased by $200.00 with the final invoice! I give James the highest praise for his work, but the difference in final cost will bring down my overall rating!

- Phil Pearson

Thank you for taking the time to speak with me today. I'm glad we were able to resolve your issue. If there's anything else you need, please feel free to contact me.

My previous experiences with precision have been great which is why I contacted them this time. However the technician that came out wasn't prepared or knowledgeable to complete the repair. He seemed more interested in selling me a new chain driven door opener to replace the belt drive that I have. I purchased a new garage door opener and had it installed for less

- Garett Hall

Could not make the 5th star come up but your tech was awesome

- Thomas Stuckey

They deserve the five star rating that I just clicked. We have used your team in the past and your team has never let us down. They are quick to respond and have done a great job every time. They are professional and very personable. I have recommended them to several neighbors and they have utilized them as well.

- Paul Baggett

Thank you for your feedback but I do believe you selected 1 star on accident? If you have any questions or concerns, please call me at your earliest convenience.

when I talked to your operator when I called she told me for the cheap 1year springs installed was $120 each,,all fees and taxes were included... guess what she was wrong.. .also the service teck talked me into new cable drums for $50 each,,,wow,,talk about price gouging ...$5.00 drum for $50.00... then you charged me >> Shop Supplies 7% $22.75 38449 Fuel / Energy Surcharge $20.00 Job was done and fast,This is the only plus,, springs were smaller then originals and drums were also cheaper made... No I am not happy...Price gouging and additional charges

- Al Pagano

Mr. Pagano, thank you for taking the time to speak with me today. I'm hoping the resolution that we discussed is satisfactory to you. If there is anything else you need, please do not hesitate to contact me again. Thank you.

I was unaware that I needed a permit.

- Ray Smith

My technician was late.

- Franka Evans

My technician was running behind.

- Robbie Johnston

Not able to install door same day.

- Sam Black

My technician was late.

- Mariam Rodriguez

Finished late

- Doug Reed

They were not able to install my door the same day.

- Rosemary Hubbs

I needed a permit for my door.

- Sharon Loving

They did not have the part I needed.

- Christopher Seyter

My technician finished late.

- Jack Hafner

Technician does not carry light bulbs on his truck. Had to go to store and install light bulb on my opener

- Bill Freeznoe

Technician was late, arrived after window but he did complete job

- Martha S.

He came and did a good job but I'm not happy they didn't supply the lightbulb for the motor.

- Avery S

Tech was late.

- Henry M

I was happy with the outcome of my door it works better than new. The only problem I had was the appointment was 6-8 in the evening and he did not finish the job until around 9 pm. I wish he could have finished early as I work mornings.

- Theresa Monroe

Didn't provide the lightbulb. Otherwise got work done quickly and efficiently.

- Darren H

Upset they didn't carry genie motors but they were able to fix the one I already had.

- Keith J